Services and Care Packages

We operate a care service, which provides care workers 24 hours per day, 7 days per week, 365 days per year.  We operate a 24 hour on-call service for service users and care workers, in case of emergency.

Notes:

Night Sleeping is defined as a session of work from 10.00 pm to 7.00 am where the worker is expected to attend at one place and spend up to one hour assisting the service user to bed.  The worker is then expected to sleep for the rest of the night.

Fixed Rate for Emergency Call Out

This is a one off lump sum payment to be made in addition to the normal hourly charge to reflect the Provider’s costs in arranging care at short notice.